Question 1

What is Raven?

Accepted Answer

Raven is a Canadian-owned telehealth clinic for women. We provide medical evaluations, treatment options when appropriate, and ongoing support through licensed healthcare providers, delivered online.

Question 2

Does Raven replace my primary care doctor?

Accepted Answer

No. Raven supports specific health concerns but does not replace your family doctor. For full physical exams, complex medical conditions, or urgent care, you should see an in-person provider.

Question 3

Is it legal to prescribe medication online in Canada?

Accepted Answer

Yes. Telehealth is legal in Canada. Licensed physicians may provide care remotely in accordance with provincial and national medical regulations.

Question 4

Do I need a prescription to use Raven?

Accepted Answer

Some treatments require a prescription. After completing your online assessment, a licensed provider will determine if treatment is clinically appropriate. If prescribed, medication is dispensed by a licensed pharmacy.

Question 5

What provinces is Raven available in?

Accepted Answer

Raven is currently available in Ontario, British Columbia, Alberta, Manitoba, Saskatchewan, New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island.

Question 6

Is my information private and secure?

Accepted Answer

Raven follows Canadian health privacy laws, including PHIPA where applicable, and uses encrypted healthcare-grade systems to protect personal and medical information. Medications are shipped discreetly and may require a signature upon delivery.

Question 7

How much does treatment cost?

Accepted Answer

Pricing depends on your individual health needs and treatment plan. Exact costs are shown during your online assessment. Insurance is not required, though some plans may allow reimbursement.

Question 8

Can I use insurance with Raven?

Accepted Answer

Raven does not offer direct billing. If you have coverage, documentation needed for reimbursement may be included with your order.

Question 9

How does Raven work?

Accepted Answer

You complete a secure health form online. A licensed Canadian provider reviews your information and determines eligibility. If appropriate, treatment may be prescribed and delivered, with ongoing support through secure messaging.

Question 10

What should I do if I experience side effects?

Accepted Answer

If you believe you are experiencing a medical emergency, call 911 immediately. For non-emergency concerns, stop taking the medication and contact your prescribing provider through the Raven portal.

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