Yes. Raven offers one medical-grade skincare treatment in three different strengths.That means our licensed providers can tailor your plan to your skin type. Completing your online health questionnaire and connecting with a licensed Raven provider will help you confirm whether treatment is right for you.

Unlike what you can get at the store, Raven's skincare treatments are prescribed online by licensed Canadian providers and powered by clinically proven, active ingredients.

Your insurance may cover skincare treatment. While we don't offer direct billing, if you have coverage, everything you need for reimbursement will be included in your prescription package.

No. You do not need a referral from a dermatologist. Raven's healthcare providers are licensed in Canada to evaluate your health and prescribe treatment.

If you're pregnant, actively planning on getting pregnant, or breastfeeding, you should not use skincare treatment. Consult with a healthcare provider about your plans for pregnancy for more personalized guidance.

Adjusting to prescription-strength skincare treatment can take about 4-8 weeks. You may notice dryness, redness, peeling, and a potential purging of acne during this time.

Yes. Using prescription-strength skincare treatment can make your skin more sensitive to the sun. We recommend regularly using suncreen to protect your skin during treatment. You can discuss this with your provider upon prescription.

We recommend using skincare treatment long-term for the best results. Continuous use can soften fine lines, brighten skin tone, clear acne, and smooth texture over time.

1. ‍You fill out a simple, secure health form about your medical history.
2. ‍A licensed provider reviews your information to see if care is appropriate.
3. ‍If prescribed, your medication is delivered discreetly to your door.
4. ‍You get ongoing support through doctor check-ins and reminders.

A licensed Canadian provider reviews your form within 24 hours. You’ll get updates by email and in your Raven portal with next steps or questions from your provider.

Yes. Telehealth is legal in Canada, and is changing healthcare for the better. Raven enables physicians to practice medicine and take care of patients remotely. Every doctor you interact with is licensed to prescribe treatment and treat patients in your province and complies with all governing medical laws in Canada.

After your online questionnaire, a doctor will complete their initial review of your medical history within 24 hours.

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If you’ve been waiting longer than this, please email support@getraven.com and we’ll take care of it.

We are currently available in Ontario, BC, Alberta, Manitoba, Saskatchewan, New Brunswick, Newfoundland, Nova Scotia, and PEI.

Yes. At Raven, we take your data security very seriously. Your medical records are encrypted and secure, meeting all Canadian PHIPA requirements, to protect your information at all times.

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Please read our Privacy Policy for more details.

Message your provider. They can suggest tips for side effects or switch treatments. Your plan should feel manageable and work with your life.

Unfortunately, we cannot accept returns of prescription products for reuse or resale. However, if you feel we made an error in the filling of your prescription, please contact us at support@getraven.com.

All provider messages appear in your Raven portal. We also send email reminders, but the portal is the quickest place to check.

If you believe you have a medical emergency, please contact 911 immediately.

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If you believe you are experiencing a side effect and it is not an emergency, please stop taking the medication and message your prescribing physician. They will be able to recommend an appropriate course of action. Alternatively, feel free to email support@getraven.com and we will notify the physician on your behalf.

In an emergency, please call 911 immediately.

Yes. You can pause or cancel upcoming orders. We suggest messaging your provider first since most concerns can be resolved with small adjustments.